Terms and Conditions of Services
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​​By a) enrolling a dog with or b) permitting a dog to attend or c) accepting the Services of RUSKIES DOG TRAINING and its team, the Client is deemed to have accepted these Terms and Conditions.
Venue
1. Please note the training field is private property and does not belong to RUSKIES DOG TRAINING. Please follow and adhere to the venue's rules and terms and conditions.
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2. It is the clients responsibility to know how to get to the venue with sufficient time.
4. Cars are parked at their owner’s risk. We do not accept any responsibility for theft or damage to cars or property whilst at training.
Training Sessions, Classes and Training Walks
1. Our 1:1 Training Sessions, classes and Dog Walks last from 30 minutes to 60 minutes (depending on the service package chosen) from arrival to departure, however, we base our sessions on quality rather than on the time allotted
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2. With your agreement during a session, you/your family and your puppy or dog may be photographed and/or videoed for research, training progress, and for upload onto RUSKIES DOG TRAINING website, Online course, Online Academy, Facebook, TIKTOK, YouTube and Instagram feeds and advertising. Please advise us in writing if you DO NOT agree to this material being used for this purpose.
3. RUSKIES DOG TRAINING cannot fully guarantee a 100% success rate. However, the methods used in any training plan, training walks or class session, have a high success rate with clients who follow and practice them in the long term. Results depend upon many factors, including (but not limited to); the dog’s behaviour, breed or characteristics, the dog’s previous history, effective management, the Client’s training ability and the Client’s commitment.
4. It is the clients responsibility to come prepared for class. Please ensure you have LOTS of very, yummy treats and your dog's favourite toy available whilst attending training.
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5. Please ensure your dog is wearing a suitable equipment and a collar with the dog’s identification tags must also be worn at the same time.
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Content & Material
RUSKIES DOG TRAINING reserves the right to change the content of group sessions to meet the needs of the dogs in the group at the time. We also reserve the right to change the timing, dates or venue. We try our utmost to avoid this, but sometimes this is unavoidable, particularly with changes in the weather meaning we must postpone a session. If we know in advance that the weather will not be suitable, for example snow or heatwave, we will let you know.
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Training Policy
1. By enrolling a dog in RUSKIES DOG TRAINING, the client is deemed to have read and accepted the Training Policy. If a client, at any time, is found to break any clauses in the Training Policy, RUSKIES DOG TRAINING reserves the right to cancel any training, walks, sessions, classes or packages without refund.
2. You agree to report/check in regularly about your dog's progress through either email, text, or sharing on our Facebook page or responding to any communication RUSKIES DOG TRAINING. Continued failure to do so may result in a termination of your support.
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3.. Regarding behavioural issues, you agree to consent to work with us and are happy for us to contact your vet on your behalf if required.
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4. Group Classes are suitable for friendly Dogs to all humans and other dogs. If your dog is reactive or you are unsure if your dog is suitable, please get in touch before booking.
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Health & Behaviour
1. The Client has explicitly confirmed that they have made full and frank disclosure of any characteristic, trait or behavioural history that might make their dog unsuitable for training, group walks, individual sessions, classes or packages. Please do not knowingly book a dog that shows aggression or nervousness onto training classes unless its the reactivity class. Please contact us if you are not sure whether a class is suitable for your dog.
2. Should the Client’s puppy or dog be deemed to be unsuitable for any class, group walk, workshop or package/membership RUSKIES DOG TRAINING reserves the right to cancel the booking indefinitely, with immediate effect.
3. The Client takes full responsibility for their dog/s behaviour at all times, including when off-lead and in public spaces.
4. To ensure a safe and responsible dynamic, if Females are in season, please get in touch before you attend any classes or group program/s as it may not be appropriate for you and your dog to attend.
5. The Client agrees to ensure that their dog/s will be kept up to date on all vaccinations, de-worming and defleaing.
6. If fleas, ticks or lice are noticed on the Client’s dog, the Client will receive immediate communication to seek advice from their vet and will be asked to leave classes if isolation is not possible.
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7. If a dog is showing signs of kennel cough or any ill health, please inform RUSKIES DOG TRAINING and please do not attend your Training group class, 1:1 session and get in touch with RUSKEIS DOG TRAINING before a Dog Training Walk.
8.. In any situation where dogs are in close contact with each other, there is some risk of the transferal of infectious diseases, including kennel cough, and this is the case with bringing your dog(s) to a group class. Vaccinations reduce, but do not eliminate, the risk of infection. Therefore, by attending classes you understand the risk and in the event of your dog becoming ill, cannot undertake a claim against RUSKIES DOG TRAINING.
9. The Client agrees that RUSKIES DOG TRAINING cannot be held liable for accident, death or injury to their dog during training sessions, classes or packages./membership.
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10. All dogs known to have a bite history either with other dogs or humans) or that have otherwise previously caused injury, need to wear a muzzle. RUSKIES DOG TRAINING accepts no responsibility for dogs who are not muzzled or otherwise kept under control during or when working outside of the session. Failure to wear a muzzle when requested may result in the immediate termination of your support, and a refund may not be offered.
11. RUSKIES DOG TRAINING hold relevant insurance with Pet Business Insurance. However, any accident or injury during our training session will not be covered if you fail to use the appropriate equipment or do not follow the trainer's advice.
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12. A 'stooge dog' may sometimes be brought in to aid training. You will be responsible for keeping your dog a sufficient and safe distance from the stooge dog and, if requested, will need your dog to wear a muzzle during these sessions.
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13. In the event of an emergency during a training session or a walk where the client is not present, RUSKIES DOG TRAINING will contact the owner immediately. If the owner cannot be reached, we will take appropriate action to ensure the safety of the dog (e.g., veterinary care).
14. Clients are responsible for any medical expenses that arise during the dog’s walk/Training session/Class..
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Payment, Bookings & Cancellation
1. Payment for your selected 1:1 Session, package/membership or class is required in advance of your session which is paid online when booking or within the date specified on the invoice if an invoice is given.
2. We require a minimum of 72 hours cancellation notice. For cancellations within 72 hours or nonappearance, the full rate will be charged.
3. If you cancel a booking with more than 72 hours notice, you will receive a refund minus a processing/admin fee of 12% of the total of the session.
4. Whilst we strive to avoid changes and cancellations of your sessions, RUSKIES DOG TRAINING reserves the right to cancel or change an appointment at any time by notice with immediate effect. Your session will be rescheduled at the next available opportunity, or a refund issued if this is not possible.
5. All sessions contained within the monthly membership must be taken in each month. There will be no roll- ons onto the month after. RUSKIES DOG TRAINING will do their best to get in touch to book the clients next session, however it is the clients responsibility to make sure a booking is made each month. There will be no refunds, or partial refunds, for expired sessions.
6. There will be no roll-ons for non-attendance or refunds issued for classes missed by the Client during a Class Course. Therefore, if the Client does not attend with their dog for any reason, for example, due to holiday or sickness, the class fee is still payable in full.
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7. If RUSKIES DOG TRAINING turns up to collect a dog for a Training Walk and they are unable to get in for any reason, or if the client is delayed and not at home, RUSKIES DOG TRAINING has the right to leave and no refunds will be given.
8. If you have agreed with RUSKIES DOG TRAINING discretion, have been offered to spread the payments for a package or service over multiple instalments then you are liable for, and committed to, making ALL the instalment payments. You cannot cancel or walk away with instalment payments outstanding.
9. If the Client fails to make any payment due to RUSKIES DOG TRAINING by the due date for payment, then the Client shall pay interest on the overdue amount at the rate of 10% each month. Such interest shall accrue daily from the due date until the actual payment of the overdue amount, whether before or after judgement. The Client shall pay the interest together with the overdue amount plus all additional administrative, debt collection costs and legal fees incurred.
10. The Client shall pay all amounts due in full without any set-off, counterclaim, deduction or withholding (except for any deduction or withholding required by law). RUSKIES DOG TRAINING may at any time, without limiting its other rights or remedies, set off any amount owing to it by the Client against any amount payable by RUSKIES DOG TRAINING to the Client.
11. On cancellation for any reason, the Client shall immediately pay to RUSKIES DOG TRAINING all of the outstanding unpaid invoices and interest and, in respect of services supplied but for which no invoice has been submitted, RUSKIES DOG TRAINING shall submit an invoice, which shall be payable by the Client immediately on receipt.
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12. The trainer will apply personal judgment and cut short a training session, if necessary, because of extreme weather conditions, including, but not limited to, extreme heat, torrential rain, thunderstorms and snow/ice. The decision to do so lies with the trainer's judgement for the safety of themselves, members of the public, other animals, and the recipient. In such circumstances, the decision to refund that session (complete or partial) is at the discretion of RUSKIES DOG TRAINING.
Limitation of Liability
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13. If necessary, The trainer will apply personal judgment and cut short a training session if the trainer feels the dog is not coping well. In the case of anxious dogs, the trainer may do the initial session with the owner only or split the initial consultation into two shorter sessions.
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14. We reserve the right to terminate the service at any time if the dog’s behaviour poses a danger to the walker or others.
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15. If the client fails to comply with these Terms and Conditions, we may terminate the service with no refund.
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Limitation of Liability
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1. The Client takes responsibility for any costs which may be incurred, by either veterinary or other, as a result of any damage, accident, sickness or death caused to or by their dog and will pay any such costs or expenses on demand.
2. Nothing in the Contract shall limit or exclude RUSKIES DOG TRAINING liability for: a. death or personal injury to a human being caused by its negligence, or the negligence of its employees, agents or subcontractors; fraud or fraudulent misrepresentation; or breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession) or any other liability which cannot be limited or excluded by applicable law.
3. Subject to Limitation of Liability: Clause 2, RUSKIES DOG TRAINING shall not be liable to the Client, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
a. loss of profits;
b. loss of sales or business;
c. loss of agreements or contracts;
d. loss of anticipated savings;
e. loss of damage to goodwill; and
f. any indirect or consequential loss
4. Force Majeure. Neither party shall be in breach of this Contract nor liable for delay in performing, or failure to perform, any of its obligations under this Contract if such delay or failure results from events, circumstances or causes beyond its reasonable control.​
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5. Any damage caused by the dog to the Trainer, other animals, property, individuals or third parties is the responsibility of the client.
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Emergency Situations
1. In the event of an emergency, Ruskies Dog Training will contact you immediately. If we cannot reach you, we will take your dog to the nearest veterinarian or emergency care centre at your expense.
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Additional Clauses
1. Entire Agreement
a. This agreement constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.
b. Each party agrees that it shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this agreement. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.
2. Variation. No variation of the Contract shall be effective unless it is in writing and notified or accepted by RUSKIES DOG TRAINING (or its appointed director(s)).
3. Waiver. A waiver of any right or remedy is only effective if given in writing and shall not be deemed a waiver of any subsequent breach or default. A delay or failure to exercise, or the single or partial exercise of, any right or remedy shall not: a. waive that or any other right or remedy; or b. prevent or restrict the further exercise of that or any other right or remedy.
4. Severance. If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of the Contract.
5. Notices.
a. Any notice or other communication given to a party under or in connection with the Services shall be in writing, addressed to that party at its registered office or such other address as that party may have specified to the other party in writing in accordance with this clause, and shall be delivered personally, or sent by pre-paid first class post or other next working day delivery service, commercial courier, fax or email to the correct addressed email address if sent delivered-read (so email delivery and receipt can be acknowledged).
b. A notice or other communication shall be deemed to have been received: if delivered personally, when left at the Client’s address provided by him/her; if sent by pre-paid first class post or other next working day delivery service to the same address, at 9.00 am on the second business day after posting; if delivered by commercial courier, on the date and at the time that the courier’s delivery receipt is signed; or, if sent by fax or email one business day after transmission
c. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
6. Third parties. No one other than a party to the Contract shall have any right to enforce any of its terms.
7. Governing law. The Contract and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.
8. Jurisdiction. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Contract or its subject matter or formation.​​​
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